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July 20, 2018 Off By Terry

Enhancing Conference Calling Service Delivery

Conference calls are a simple way of meeting with people who are farther apart from each other since a caller is able to speak to several people at the same time through telephone calls. There are two ways in which conference calls have been programmed including listen to the caller and respond to them or just listen without responding. The design of a conference call is such that the call will make call to all the participants and adds them to the call. Other than being called, the participants can also make calls to join the conference call by dialing a specified telephone number that will connect to a gadget that links various telephone lines. A conference bridge is the device that links the various telephone calls.

There are companies that have specialized in installing and maintaining the conference bridge to enhance the conference calls for various companies. These service providers are also mandated with providing the telephone numbers and the PIN codes that the participants are required to have so as to access the conference call. The service providers can also do dial-out on behalf of the participants where they connect them to the conference calls and introduce them to the other participants. Other advanced services that can be provided includes muting participants, muting lines as well as activating the recording feature for the conference call.

To make multiple calls, companies can also use the free conference calling that lacks the organize fee but one only needs to pay for origination of the call, transport and the termination so that they can meet with participants who are distance away from each other. Local phone providers and the service providers for the free telephone calls usually have arrangements on how to share the revenue that is generated. The local phone company usually hosts the conference bridge that links different telephone calls and then they are given a share of the charge for terminating access that is collected for connecting various calls. It is quite cheap to speak to various people using a free telephone call other than making several calls to each person and one is sharing similar information.

Quality of the conference call is key hence service providers should ensure that the sound is of good quality and they are consistent. The service provider should also ensure flexibility such as incase there is a new member it is easy to add them to the call. The service should also be clear in defining all the cost to be levied and avoid any hidden charges as this is likely to lead them lose trust from their clients. The customer service should be efficient and avoid keeping clients for long before attending to them if there are issues.

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